SHIPPING POLICY
Free shipping within Australia
Welcome to our shipping policy. We are dedicated to ensuring your artwork reaches you safely and efficiently. Our shipping methods are designed to protect your investment in our contemporary abstract Australian art. We aim to keep our packaging sustainable and cost-effective to provide you with the best value. Your trust is important to us, and we want to make sure you feel confident and satisfied with your purchase.
Delivery times may vary based on your location.
The following are estimated delivery times for orders within Australia: 2-3 weeks + shipping time.
International Shipping: Price on application. Email esmecharism73@hotmail.com
We strive to provide a seamless shipping experience for all our customers. If you have any questions about our shipping methods or costs, please feel free to reach out to our team. We are here to assist you and make sure you have a positive experience from the moment you place your order to the delivery of your artwork.
RETURN & EXCHANGE POLICY
Prints
As all our prints and frames are custom made, we do not offer refunds. Please ensure you choose carefully before placing your order.
Damaged Prints
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If your order is damaged during transit, Esme Rose Art will replace the prints.
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Please note: To process a return, we require photo evidence of damage to both the exterior packaging and the item itself.
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Return claims for damaged items must be submitted within 24 hours (1 business day) of receiving the damaged item.
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Any framed work sent internationally that is damaged in transit cannot be returned or refunded.
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Please send all return claims to: esmecharisma73@hotmail.com
Original Art
At Esme Rose Art, we take great pride in the quality and uniqueness of each original artwork. Therefore, it is important that you choose your original piece carefully, as we cannot offer refunds or exchanges for a change of mind.